Patricia Johnson

Patricia Johnson

Patricia enjoys the outdoors and exploring new places to hike and climb. She loves the creative freedom she has working for SurveyPlanet.

3 posts
Benefits of Surveying Your Customers
  • 5 min read
  • Survey

Benefits of Surveying Your Customers

Is it better to read online reviews to find out what your customers think of your company or should you send customer satisfaction surveys? Customer satisfaction surveys offer more benefits than you might think. Your company can gain valuable insight to help retain and build more customers.

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5 Survey Analysis Tips to Glean Better Insights

5 Survey Analysis Tips to Glean Better Insights

Congratulations on finishing your survey with SurveyPlanet. Now that you’ve gathered the responses, it’s time to analyze them. Whether it’s been a few weeks or a few months since you last revisited the survey, it’s always a good idea to refresh your memory of your survey’s goals and purpose. Look for the most valuable result you are trying to find the answer to and keep this in the back of your mind as you analyze. If you come across relevant data, you will recognize it much sooner. To start analyzing your survey, click on the export results button to export your survey results into your favorite format like Excel. SurveyPlanet Pro offers several other export

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Top 8 Ways to Gain Insight From Your Customers

Top 8 Ways to Gain Insight From Your Customers

One of the biggest challenges your business will face is finding out how your customers feel about your products and services. Every customer is different. From their backgrounds and interests to their beliefs, they all have diverse wants and needs. Gaining insight from your customers enables you to create better buyer personas. Better buyer personas lead to more effective marketing strategies. Once you discover the factors that lead a customer to choose your company over a competitor, you have an advantage. Find your advantage with the top 8 ways to gain insight from customers listed below. 1. Give Customers a Survey or QuestionnaireOne of the best ways to gain insight from customers is by simply asking for it. Online surveys

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